_edited.png){kind=logo}
Many organizations can look good on paper while failing some of the people they serve.
Are you struggling with:
-
Knowing there's a gap but not knowing what's causing it?
-
Higher complaints or grievances from certain communities?
-
Satisfaction or engagement that's high overall but low for certain groups?
-
Results that change depending on who's doing the work?
-
Service taking longer for some groups than others?
You deserve results that match your intentions.
See Where You're Falling Short
Know where results are inconsistent so you can focus on what needs attention.
Get Consistent Results
Build systems that deliver the same quality of results for everyone you serve.
Integrate Changes That Last
Make improvements permanent even when staff, leadership, or priorities change.
I get it. Inconsistent results are frustrating,
especially when you can't see what's causing them.
I know you want to be a credible leader. To get there, you need consistent results.
The problem is good overall results can hide who’s being left behind. And finding out after someone else does can leave you feeling exposed and reactive.
You deserve results that match your intentions. That’s why I’ve spent the last 21 years helping nonprofit and public agency leaders see where their outcomes fall short and fix what they find.
This work is personal to me. My family and I have been the people on the wrong side of those gaps. And I’ve seen what’s possible when an organization’s results finally reflect what it stands for.
Here's what makes my approach unique:
-
I measure the gap, not the average. Averages can hide where results are falling short. We look at where results differ so you can see what needs to change.
-
I work with your people to fix the system before we think about training them. We look at how the work gets done and first fix the systems behind inconsistent results.
-
I use proven performance improvement disciplines. We don’t stop at identifying the problem. We build the solution into your operations so the improvement lasts.
Together, we’ll find the gaps, fix what’s causing them, and build systems that deliver consistent results for everyone you serve.
Lisa Tabor, Founder & President
70%
Reduction in a County's Youth Detention Disparity
100%
Sustained Increase in a Nonprofit's Board Diversity
21+
Years in Business and over 142 Clients Served
Certified Baldrige Evaluator | Certified Administrator: IDI, ICS, CQ, OCAI | Certified Professional Systems Thinker
Here's how it works
1
2
3
Book Your Consistent Results Strategy Call
We’ll talk about the results you’re getting, what concerns you, and what you want to improve.
Find the Gaps and Fix What’s Causing Them
We’ll uncover where results are inconsistent and fix the systems behind them.
Get Consistent Results
Build an organization that delivers consistent results for everyone you serve.
"We wrapped up with an actionable list of policies and practices instead of a theoretical report that sits on a shelf."
Instead of a theoretical report that sits on a shelf, we wrapped up with an actionable list of policies and practices. We examined the process staff had been using and wrote it into our policy, increasing the likelihood of the same outcome even if staff changed. The result has been significant, increasing staff of color from 13% in 2015 to 50% today.
-- Kathy Wetzel-Mastel, former
Executive Director, PRG Inc.
We often struggled to identify meaningful actions we could take right away. What's unique is that it explores the organization, rather than individual attitudes. It helped us understand how our structures and systems support or undermine results, and gave us 64 specific actions we could implement immediately. Within a few weeks we had completed several changes, and ongoing feedback indicates we're getting the results we want.
-- Lynnea Atlas-Ingebretson, former Director of Programs, Charities Review Council
I really liked working with CultureBrokers, especially their process. It was simple, direct, and straightforward. Most importantly, they drove us to do the work we needed to do to get the results we wanted. I can take that learning with me anywhere.
-- Vanessa Tennyson, former Chief Human Resources Officer, Wayside Recovery Center
The Diamond Quality System
A proven approach to creating consistent results that last.
How I Can Support You
D
The Diamond Quality Diagnostic
For leaders who want to see the gaps before committing to a full engagement. A 64-question assessment of how work gets done across your organization, plus a gap analysis and facilitated debrief, so you know exactly what to fix first.
S
The Diamond Quality System
For leaders ready to close the gap between their values and their results. A six-month Improvement Cycle that identifies where outcomes are falling short, fixes the systems behind them, and builds the changes into your operations so they survive turnover.
P
The Executive Advisory Partnership
For leaders who have completed an Improvement Cycle and want a partner for what comes next. I work with a small number of executives at a time, walking alongside you as you continue to measure, improve, and build consistent results that last.